Purpose
This policy sets out how K.A.Z Carriers maintains service continuity during unexpected disruptions. The aim is straightforward: keep our promises to customers wherever it is safe and possible to do so, and communicate clearly when it is not.
Disruptions we plan for
- Vehicle breakdown or accident
- Driver illness or unavailability
- Severe weather, flooding or major traffic incidents
- IT, phone or internet outage
- Fuel supply disruption
- Port or motorway closures affecting scheduled long-haul drops
- Public health emergencies
Continuity measures
To stay on the road we:
- Maintain a planned servicing schedule for every vehicle
- Hold breakdown cover with national recovery
- Keep a trusted network of backup drivers and partner couriers we can call on
- Use a phone, WhatsApp and email so we are reachable if any one channel fails
- Keep customer contact details accessible offline so we can reach you if our systems are down
- Carry spare straps, blankets and PPE in every vehicle
Communication during a disruption
If a job is going to be affected, our priority is to tell you as soon as we know — by phone, WhatsApp or email — with a realistic revised time or a backup plan. We would rather give you bad news early than a polite silence followed by a missed deadline.
Recovery and review
After any significant disruption we hold a short internal review: what worked, what didn't, and what we will change. Lessons learned feed back into this policy and into how we plan and quote future jobs.